The GOOD NEWS about Trojan.agent/gen-downloader is that it's very straightforward to get rid of. Basically, it's a piece of software which means that it runs by using files and settings to try and get you to buy the fake upgrade to the program. The only problem, however, is that the hackers who created the tool have been very cunning, in that they've designed the program to block the likes of "Task Manager", your Internet and a range of other important settings. We've found that this is what you would call a "malware" (malicious software) infection - which will continually stop your computer from being able to access the files it needs to run in order to show the fake application on your PC.
The most important factor in getting rid of this infection is to restart your computer into "Safe Mode". This basically allows you to stop the program from operating by preventing your system from being able to run with any software tools, allowing you to get the Trojan.agent/gen-downloader tool off your PC. This is the best way to stop the virus, and then remove it in the most effective way. To get around this, follow these steps:
Restart your PC
Press F8 before Windows loads
Select "Safe Mode With Networking" from the list
After you've restarted your computer into safe mode, we then recommend using a piece of software called a "spyware removal" program. These tools work by identifying any of the files that these infections will use, and then delete them in the most effective way. Our preferred tool to do this is a program called MalwareBytes, but there are others out there such as SuperAntiSpyware, which can be installed and then let them scan your system to remove the infection on there.
You can remove Trojan.agent/gen-downloader from your PC by using the tutorial and tools on our website. You can Click Here to remove Trojan.agent/gen-downloader from your PC for good.
No comments:
Post a Comment